Our Services Multi-platform Recovery
Recover an account taken over by an attacker
When an account is hijacked, speed matters more than anything else. We work the official identity-recovery and escalation routes across every major platform.
What actually happens when an account is taken over
Attackers move in a predictable order: change the email, change the phone number, enable their own two-factor authentication, and lock the real owner out completely. Each of those steps closes a recovery door, which is why the first hours matter more than the following weeks.
Not every door closes, though. Platforms send a revert link to the previous email when contact details change — on Instagram, a message from "security@mail.instagram.com" that still works after the attacker's changes. Identity-based recovery flows also exist independently of the login credentials: Instagram's video-selfie verification defeats most takeovers outright, because the attacker cannot pass it.
This is a different problem from a platform suspending your account, and it takes a different route. If your account was closed by the platform rather than taken over by a person, start with Instagram, Facebook or TikTok account recovery instead.
When we can help
- The account still exists and a platform identity-recovery flow is available — Instagram, Facebook, TikTok, X or the underlying Google account.
- The attacker changed the email, phone and 2FA, and the self-serve flow keeps failing despite you being the genuine owner.
- Business or brand accounts without personal face photos, where ownership can be evidenced through original media files, business documents or the signup email.
- The hijacked account is being used to impersonate you or run scams on your followers, which raises the case's priority and needs documenting properly.
- A hijacked Google account that has taken a YouTube channel down with it — see YouTube channel recovery for the channel side.
When we cannot help
To be straight with you:
- The attacker has already deleted the account entirely and the platform's retention window has passed.
- There is no compromise at all and the real situation is a forgotten password — the platform's own reset flow handles that faster and for free.
- There is a genuine ownership dispute between two real parties, for example a former business partner or ex-employee. That is a legal matter, not a recovery one.
- You want access to an account that is not yours. We do not take those cases under any circumstances.
Reach the result in 4 steps
Get in touch
Tell us the platform, the username, roughly when you lost access, and what the attacker has changed so far.
Free pre-analysis
We triage which recovery channel is still open for your specific situation — that differs sharply by platform and by how far the attacker got — and give you a realistic read at no cost.
Work begins
We drive the official identity-recovery route and prepare the ownership evidence package, then escalate manually through the platform's support channels when the standard self-serve flow dead-ends.
Result and payment
You are back in control, and only then do we invoice. We also walk you through locking the account down so it does not happen twice.
What we need from you
- The username, and every email address and phone number ever linked to the account — including old ones the attacker has since removed.
- Roughly when you lost access, and what the last thing you did on the account was.
- Evidence of ownership: original unposted media files, business documents, the email used at signup, or old devices still signed in.
- Screenshots of anything the attacker has posted, sent or changed — especially scam messages or ransom demands.
- Confirmation that you have not paid any ransom, and will not. Hijacked accounts are routinely resold even after payment.
Security and your data
We never ask for your password or verification codes. That is doubly important here: in a takeover situation, anyone contacting you offering to "recover" the account in exchange for credentials or a code is a second attacker, not a helper.
Never pay a ransom. Accounts are frequently resold or re-stolen after payment, and paying funds the next attack. Recovery through official channels is the only reliable path.
Everything you share is used only to work your case, and is never passed to third parties.
What to realistically expect
Cases caught early frequently resolve quickly. Cases where the attacker has fully re-verified the account under their own details take longer and need manual escalation.
No recovery is guaranteed — the platform makes the final call on identity. What we can promise is that the case is argued through legitimate channels with proper evidence.
Payment only after results. If the account does not come back, you owe nothing.
Frequently asked questions
The hacker changed my email and phone. Can you still recover it?
Frequently yes. Identity-based recovery runs separately from your login credentials — platforms send revert links to the previous email, and flows like video-selfie verification confirm the real human owner regardless of what the attacker changed.
Should I pay the ransom the hacker is asking for?
No. Accounts are routinely resold or stolen again even after payment, and paying funds the next attack. Every case we take runs through official recovery channels instead.
The hacker is scamming my followers. What should I do right now?
Warn your audience immediately from another channel, and ask people to report the account for impersonation — those reports raise the case's priority. Screenshot the scam messages, the changed profile and any ransom demands; that documentation matters if the case needs escalation.
How do I secure the account once I get it back?
Turn on two-factor authentication using an authenticator app rather than SMS, review Settings → Security → Apps and websites and remove anything unfamiliar, confirm the email and phone on file are yours with no unknown backup codes, and change the password on the email account itself — that is usually the original point of entry.