Frequently asked questions

01Process

How long does it take?

0–72 hours.It depends on the platform and the type of case. We give you a case-specific estimate in the free pre-analysis.

02Payment

When do I pay?

It depends on the case: in full up front, 50% up front and 50% after the result, or in full after the result. After the free pre-analysis you get, in writing, the price, what counts as the result and when payment is due — before any work begins. You can pay by card through Stripe or Shop Pay, in cryptocurrency or by bank transfer.

03Security

Is my data safe?

Yes. It is used only for your case and never sold or used for marketing. It reaches us through the channel you choose — WhatsApp, Telegram or email, whose providers also process it — and we pass to a platform only what its official form requires.

04Process

Can any account be recovered?

In the free pre-analysis we assess your case and offer a realistic chance; if it's not possible, we tell you clearly.

05Platforms

Which platforms do you work with?

Instagram, TikTok, Facebook, YouTube, X (Twitter) and Google. We handle account recovery, content/account removal, shadow ban, blue tick, Google result removal and reputation management.

06Payment

How much do your services cost?

It depends on your case. You get a clear written price after the free pre-analysis, before any work begins, together with how it is paid: in full up front, 50% up front and 50% after the result, or in full after the result.

07Security

Do you need my password or verification codes?

No — never, at any stage, for any service. Nothing we do requires them. Identity checks such as Instagram’s video selfie are completed by you, on your own device. Anyone who asks for your password or codes is running a scam.

08Process

Do you have insider contacts at Meta, TikTok or Google?

No — and nobody honest does. We work through each platform’s official appeal, report and verification processes. Anyone selling “insider access” or an instant unlock is running a scam; our guide to account recovery scams lists the warning signs.

09Results

Can you guarantee the result?

No. The final decision always belongs to the platform. What we can promise is an honest assessment before you commit: if a case is not realistically winnable, we say so in the free pre-analysis and do not take it.

10Process

What happens in the free pre-analysis?

We look at the platform, the notice you received, the timeline and the evidence you have. Then we tell you which official route applies, how realistic it is and roughly how long it takes — with no obligation to go ahead.

11Scope

Can you get into someone else’s account?

No. We only work on accounts that belong to the client. Removal requests need a policy or legal basis — impersonation, privacy, copyright, harassment or unlawful content. We decline everything else, whatever the story.

12Scope

Do you work with clients outside Turkey?

Yes. We work with clients worldwide, in English, Turkish, German, French, Spanish, Italian, Portuguese, Russian and Ukrainian. Everything runs remotely over WhatsApp, email, Instagram or Telegram.

13Results

My appeal deadline has passed. Is it too late?

Not always — tell us anyway. If the account still exists or there is new evidence, options can remain. If nothing can be done, we tell you plainly.

14Security

Do I have to do the video selfie or ID check myself?

Yes. Identity checks prove that the real owner is asking. You complete them on your own device; we prepare the case around them and never do them for you.

15Process

How do I get in touch?

Through WhatsApp, email, Instagram or Telegram — or the case form on the contact page. Have the platform, the username, what happened and a screenshot of any notice ready; it speeds up the pre-analysis.

16Process

Who is behind Efe Recovery Services?

Efe Recovery Services was founded in 2016 by Hüseyin Efe, a New Media graduate, after his own account was closed without explanation. It has handled more than 2,000 cases since. The full story is on the About page.

17Scope

Where do I report a hacked account to the police?

Where you live — after you have reported it to the platform. The US has ReportFraud.ftc.gov and IC3, England, Wales and Northern Ireland have Report Fraud, Germany the police Onlinewache, France THESEE, the UAE the eCrime platform. Our guide where to report, by country lists the official channels.

18Scope

I live in the EU. Do I have extra rights when an account is suspended?

Yes. The Digital Services Act gives you a statement of reasons, a free internal complaint and an independent dispute body. We use these routes for EU clients; how they work is in your appeal rights under the DSA.

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