Hacked account or online scam: where to report it, country by country

• Your username, profile link and the email or phone number that was on the account.
• The date and time you lost access, and every security email the platform sent you.
• Screenshots of messages, posts or ads made in your name — with the date visible.
• The attacker’s usernames, links, phone numbers and any payment details they gave.
• Bank or card transaction references if money was sent.

Keep originals; don’t delete chats even if they are embarrassing — they are the evidence.

• United States: report fraud to the FTC at ReportFraud.ftc.gov, cybercrime to the FBI’s IC3, and stolen personal data at IdentityTheft.gov.
• England, Wales and Northern Ireland: Report Fraud replaced Action Fraud in December 2025 — online or on 0300 123 2040. In Scotland, call Police Scotland on 101.
• Canada: the Canadian Anti-Fraud Centre and RCMP online reporting system.
• Australia: cybercrime through ReportCyber, scams to Scamwatch, and IDCARE (1800 595 160) if your identity documents were exposed — all linked from cyber.gov.au.

• Germany: every federal state runs an online police station; start at the Onlinewache portal. For crimes on the internet, choose the state you live in.
• Austria: the Federal Criminal Police Office’s cybercrime unit gives first advice at against-cybercrime@bmi.gv.at (see bundeskriminalamt.at); a criminal complaint is filed at any police station.
• Switzerland: the Federal Office for Cybersecurity (BACS/NCSC) has a reporting form; a criminal complaint goes to the cantonal police.

• France: THESEE takes online complaints for internet scams, including hacked email and social media accounts; cybermalveillance.gouv.fr guides victims step by step.
• Italy: the Polizia Postale’s Commissariato di P.S. online takes reports of hacking, phishing and online fraud; a stolen account is then formalised at a police office.
• Spain: INCIBE’s free 017 helpline advises on hacked accounts; the complaint itself goes to the Policía Nacional or the Guardia Civil.
• Portugal: the Queixa Eletrónica portal accepts complaints for certain crimes, including fraud.

• Brazil: file a boletim de ocorrência with your state’s Polícia Civil — many states have an online delegacia and specialised cybercrime units; the Polícia Federal handles cybercrime of federal scope.
• United Arab Emirates: the Ministry of Interior’s eCrime platform, also in the MOI UAE app.
• Saudi Arabia: the Public Security “Kollona Amn” app takes reports of cybercrime, including hacked accounts and blackmail.
• Qatar: the Ministry of Interior’s Metrash2 app or the cybercrime department of the Criminal Investigation Department.
• Türkiye: the police or the Chief Public Prosecutor’s Office; the national police cybercrime department publishes guidance.

Police and consumer agencies rarely recover a social media account themselves; that remains the platform’s decision. The report still matters: banks and card issuers ask for it in fraud disputes, platforms sometimes accept it as evidence in hacked-account and impersonation cases, and it protects you if the attacker commits crimes in your name. Then go back to the platform route — our hacked account recovery service works those official channels.