Account recovery and online reputation help for clients in Spain
For executives, founders, creators and brands in Madrid, Barcelona, Marbella, Ibiza and across Spain: disabled and hacked accounts, impersonation, scam ads using your face and harmful search results — worked through each platform’s official process, in English or Spanish, with a free pre-analysis first. Since 2016, 2,000+ cases handled.
Who we work with4
Who we work with
- Executives and foundersWhen an account tied to your name or company is disabled, hacked or impersonated, we prepare and file the case through the platform’s official route — quietly, with nothing posted in public.
- Creators and public figuresDisabled profiles, lost verification, impersonation and fake accounts using your photos, handled through each platform’s own appeal and report channels.
- Brands and businessesBusiness Manager and ad account access, hacked brand pages, trademark-based username and impersonation reports, and Google Business Profile issues.
- Private clients and familiesHacked accounts, leaked personal information and harmful search results — treated with discretion, and never with your password.
What we handle6
What we handle
- Hacked account recoveryEmail or phone changed, two-factor switched on by the attacker
- Instagram account recoveryDisabled, suspended or banned profiles
- Impersonation & fake accountsFake profiles and scam ads using your name or face
- Google results & Business ProfileOutdated or harmful results, suspended business profiles
- Verification adviceMeta Verified and notability-based verification
- Executive & VIP protectionOngoing impersonation checks, takedowns and incident response
- Brand & Username ProtectionSomeone holds your brand’s username or runs a fake brand page?
- Meta Ad Account & Business Manager RecoveryAd account disabled or Business Manager restricted?
Reporting in Spain3
Reporting in Spain
- INCIBE — 017 cybersecurity helplineFree, confidential advice for individuals and businesses on hacked accounts and online fraud.
- Policía Nacional and Guardia CivilA criminal complaint for fraud, extortion or identity theft is filed with the Policía Nacional or the Guardia Civil; in Catalonia, with the Mossos d’Esquadra.
- AEPD — Spanish Data Protection AgencyComplaints about personal data published without consent, including the priority channel for sexual or violent content.
An official report rarely restores an account by itself — the platform decides. It still helps: banks ask for it in fraud disputes, and platforms can accept it as evidence.
How we work4
How we work
- No passwords, everWe never ask for your password or verification codes. Identity checks are done by you, on your own device.
- Official routes onlyEvery case runs through the platform’s own appeal, report and verification processes. We claim no insider access.
- Free pre-analysis firstWe tell you honestly whether a case is realistic. If it is not, we say so and decline it.
- Terms before workScope, price and payment terms are agreed in writing before anything starts; depending on the case, you pay in full up front, 50% up front and 50% after the result, or in full after the result. No outcome is guaranteed — the platform decides.
Everything runs remotely — by WhatsApp, email, Instagram or Telegram — in English and six other languages.
Frequently asked questions5
Frequently asked questions
Do you work with clients in Spain?
Yes. We work with clients across Spain remotely, in English or Spanish, by WhatsApp, email, Instagram or Telegram.
Can you guarantee my account comes back?
No one honestly can. Access is restored by the platform. After a free pre-analysis we tell you whether your case is realistic, and decline it if it is not.
Will you ask for my password?
Never. We do not need your password or verification codes at any stage. Identity checks such as a video selfie are done by you.
Where do I report a hacked account in Spain?
For advice, call INCIBE’s free 017 helpline. For fraud, extortion or identity theft, file a complaint with the Policía Nacional or the Guardia Civil; for intimate content published without consent, the AEPD has a priority channel. Recovering the account itself still goes through the platform.
How discreet is the process?
Cases are handled privately. Nothing about your case is published, and testimonials are only shared with a client’s permission.