Short answer
Every EU country has a Digital Services Coordinator — Germany’s Bundesnetzagentur, France’s Arcom, Ireland’s Coimisiún na Meán, Italy’s AGCOM, Spain’s CNMC — that enforces the Digital Services Act. Under Article 53, you can complain to the coordinator where you live when a platform breaks the DSA: no statement of reasons, no working appeal, no reply to a notice, no human contact. The coordinator passes the complaint on to the country where the platform is established, often Ireland, and the European Commission deals with the largest platforms’ systemic duties. A coordinator won’t restore an account or remove a post for you; it uses complaints to supervise and investigate, and fines can reach 6% of worldwide turnover. For your own case, combine it with the internal appeal and a dispute body.
What a Digital Services Coordinator is — and isn’t
The coordinator is the national authority responsible for enforcing the Digital Services Act. It supervises how platforms meet their obligations; it is not an appeal court for your post or account. Ireland’s coordinator, Coimisiún na Meán, which supervises many of the biggest platforms, says plainly that it doesn’t have the power to immediately remove illegal or harmful content.
What a complaint does: it is logged under a case number, assessed, passed to the right authority if needed, and used in supervision. Where many similar complaints arrive, the regulator can demand information from a platform, open an investigation and, for systematic breaches, impose fines of up to 6% of annual worldwide turnover.
Breaches worth reporting
A complaint is strongest when it names a concrete obligation the platform failed. The most common for account and content problems:
| What happened | Rule in the DSA |
|---|---|
| Your content was removed or your account suspended with no reason given | Article 17: statement of reasons |
| No way to appeal, or appeals that are clearly decided by a machine alone | Article 20: internal complaint-handling system |
| No working way to report illegal content, or no reply to your notice | Article 16: notice and action |
| No human contact point for users | Article 12: single point of contact |
| An interface built to mislead you, such as hiding the appeal or cancel option | Article 25: interface design (dark patterns) |
| Ads based on profiling shown to a child | Article 28: protection of minors |
Which coordinator to contact
Complain to the coordinator of the country where you live; under Article 53 it assesses the complaint and, where appropriate, forwards it to the coordinator of the country where the platform is established. Most of the largest platforms have their EU base in Ireland, and duties specific to very large platforms are supervised by the European Commission. The Commission keeps the full list; the main ones, from its page updated 2 October 2026:
| Country | Coordinator | Website |
|---|---|---|
| Germany | Federal Network Agency (Bundesnetzagentur) | dsc.bund.de |
| Austria | Communications Authority (KommAustria) | rtr.at |
| France | Arcom | arcom.fr |
| Belgium | Belgian Institute for Postal Services and Telecommunications (BIPT) | bipt.be |
| Netherlands | Authority for Consumers and Markets (ACM) | acm.nl |
| Luxembourg | Competition Authority | concurrence.public.lu |
| Ireland | Coimisiún na Meán | cnam.ie · usersupport@cnam.ie · +353 1 963 7755 |
| Italy | AGCOM | agcom.it |
| Spain | CNMC | cnmc.es |
| Portugal | ANACOM | anacom.pt |
| Sweden | Post and Telecom Authority (PTS) | pts.se |
| Denmark | Agency for Digital Government | digst.dk |
| Finland | Traficom | traficom.fi |
| Greece | EETT | eett.gr |
Outside the EU the DSA doesn’t apply: in the UK, Ofcom oversees platforms under the Online Safety Act; Switzerland has no equivalent coordinator.
How to write the complaint
- Name the provider and the service: for example Meta Platforms Ireland and Instagram, with your username or the URL concerned.
- Name the obligation: “no statement of reasons (Article 17)”, “no reply to my notice (Article 16)”.
- Attach the evidence: screenshots with dates, ticket or reference numbers, the notice you received, and copies of your messages.
- Say what you already tried: the internal complaint, a dispute body, the dates and the answers.
- Give your country and contact details, and keep the tone factual: one page is enough.
Expect an acknowledgement and a case number. Don’t expect a personal outcome such as a restored account: the value is in documenting a pattern that the regulator can act on.
Use it alongside your own appeal, not instead of it
For your own content or account, the routes that can change the decision are the platform’s internal complaint, a certified dispute body such as Appeals Centre Europe, and the courts. A coordinator complaint adds pressure when the system itself fails: you never got reasons, the appeal button doesn’t exist, or nobody answers. To report a specific illegal post, start with a DSA notice to the platform. We build these files, from the first appeal to the escalation, as part of our account recovery work.
Frequently asked questions
Will the coordinator restore my account?
No. Coordinators supervise whether platforms follow the DSA; they don’t decide individual content or account disputes. For your own case, use the internal complaint and a certified dispute body.
Which coordinator handles Instagram, Facebook or TikTok?
Complain to the one where you live. It forwards the complaint to the coordinator where the platform is established, usually Ireland, and duties of very large platforms are supervised by the European Commission.
Does a complaint cost anything?
No. Complaining to a coordinator is free. Keep copies of everything you send.
I live in the UK or Switzerland. Is there an equivalent?
In the UK, Ofcom regulates platforms under the Online Safety Act, which requires them to offer reporting and complaint procedures. Switzerland has no DSA coordinator; use the platform’s process and the courts.
Sources: European Commission — Digital Services Coordinators, Digital Services Act — Regulation (EU) 2022/2065, Articles 12–28 and 53, Coimisiún na Meán — how we deal with reports and queries, Bundesnetzagentur — Digital Services Coordinator (Germany)