Help with the online accounts of someone who has died
For families and executors dealing with the Facebook, Instagram, Google, X or TikTok accounts of someone who has died. We explain the options each platform offers — memorialising, removing or requesting data — prepare the official request with you and follow it up, calmly and with discretion.
01 / What we help with5
What we help with
- Memorialising a profileTurning a Facebook or Instagram account into a memorial so it stays as a place to remember.
- Removing an accountRequests for the account to be closed by a verified immediate family member or executor.
- Account dataRequests for content or data where the platform allows it, such as Google’s process for a deceased user’s account.
- Hacked accounts of the deceasedAccounts taken over or used for scams after the person died.
- Legacy contactsSetting up legacy contacts and inactive-account plans for your own accounts.
03 / Official tools and sources2
Official tools and sources
- Meta — memorialisation and removalMeta’s forms for memorialising or removing the account of someone who has died.
- Google — deceased user’s accountGoogle’s request form for closing a deceased user’s account or obtaining data.
Platforms never hand over passwords or log-in access to a deceased person’s account; they offer memorialisation, removal or, in some cases, data.
04 / How we work4
How we work
- No passwords, everWe never ask for your password or verification codes. Identity checks are done by you, on your own device.
- Official routes onlyEvery case runs through the platform’s own appeal, report and verification processes. We claim no insider access.
- Free pre-analysis firstWe tell you honestly whether a case is realistic. If it is not, we say so and decline it.
- Terms before workScope and price are agreed in writing before anything starts. No outcome is guaranteed — the platform decides.
05 / Frequently asked questions4
Frequently asked questions
Can I get into my relative’s account?
No platform gives log-in access after a death. What they offer is memorialisation, removal or, sometimes, a copy of data.
Who can make the request?
Usually an immediate family member or the executor, with proof of death and of the relationship.
How long does it take?
It depends on the platform. We tell you what to expect for each account in the free pre-analysis.
Is this confidential?
Yes. We handle these cases privately and with care.