Hacked account recovery for clients in Switzerland
Your email or phone was changed, two-factor authentication was switched on by the attacker, or the account is posting scams in your name. For clients across Switzerland — Zurich, Geneva, Basel, Lausanne, Lugano and beyond, we prepare and run the recovery through the platform’s own process — Instagram, Facebook, TikTok, WhatsApp, X, YouTube and Google. Free pre-analysis, never your password.
01 / The first hour after a hack4
The first hour after a hack
- Secure your email firstChange the password of the email account linked to the profile and sign out of all other sessions — the attacker often controls it.
- Warn your contactsTell close contacts not to answer messages asking for money or codes; hacked accounts are used for scams within minutes.
- Keep every noticeSave the platform emails about changed email, phone or password — they often contain a link to reverse the change.
- Do not pay “recovery hackers”Anyone promising instant access for a fee is the second scam. Recovery goes through the platform.
02 / How we work4
How we work
- No passwords, everWe never ask for your password or verification codes. Identity checks are done by you, on your own device.
- Official routes onlyEvery case runs through the platform’s own appeal, report and verification processes. We claim no insider access.
- Free pre-analysis firstWe tell you honestly whether a case is realistic. If it is not, we say so and decline it.
- Terms before workScope and price are agreed in writing before anything starts. No outcome is guaranteed — the platform decides.
03 / Reporting in Switzerland3
Reporting in Switzerland
- Federal Office for Cybersecurity (BACS/NCSC)Report cyber incidents, phishing and online fraud with the federal reporting form.
- Cantonal policeA criminal complaint is filed with the police of your canton.
- FDPIC — data protectionUnder the revised Federal Act on Data Protection (in force since September 2023), concerns about personal data go to the Federal Data Protection and Information Commissioner.
An official report rarely restores an account by itself — the platform decides. It supports your case with the platform and your bank.
04 / Frequently asked questions4
Frequently asked questions
Can a hacked account still be recovered if the email and phone were changed?
Often yes. Platforms keep recovery routes based on the original email, identity checks such as a video selfie, and evidence of ownership. We tell you after a free pre-analysis which route is realistic for your case.
How long does recovery take?
It depends on the platform and its review queue; we do not promise a timeframe. We tell you what to expect for your case at the pre-analysis.
Do you need my password?
Never. We do not need your password or verification codes at any stage.
Should I report the hack to the authorities in Switzerland?
Report cyber incidents to the Federal Office for Cybersecurity (BACS/NCSC); a criminal complaint goes to your cantonal police. The report does not restore the account by itself, but it supports your case with the platform and your bank.
05 / More for clients in Switzerland4